Individualised Services

1. Individual Focus

The services are highly individualised and support the person to live their life the way they choose.

2. Personalised Planning

The person’s voice is at the centre of the design and planning process. As much as possible, it’s also supported by those who know the person well and care the most about them.

3. Reflects the Person

The services reflect the person’s:                                              

• needs
• living arrangements and lifestyle
• preferences
• values
• culture
• dreams and goals.

4. Typical Life

The services reflect a normal life where the person does the ordinary things that other people do in their homes and the community.

5. Personal Development

The services help the person grow in areas such as:

• speaking up for themselves or having people speak up for them
• being independent
• being in control of their own life
• the skills they need
• important roles they have at home and in the community

6. Personal Control

The person and the people closest to them direct the services.

7. Enhances Natural Supports

The services match the supports the person gets from family, friends, neighbours, community groups and advocates. It can even make them better

8. Ensures Flexibility

The services are flexible. They change when the person’s life or circumstances change.

Individualised Services make sure people are not grouped together because:

• they have a similar disability
• it’s easier to run the service
• it makes the service more cost-effective.