It is impossible to over-emphasise the importance of organisational culture for service organisations in any industry. It is well known that culture has a profound influence on many aspects of organisational life and success. It is built, maintained and/or transformed by very intentional, deliberate and conscious decisions and actions. Organisational leaders, including Board members, have primary responsibility for actively creating, influencing and monitoring culture.

As a leader, if you are not actively leading your organisation’s culture, you cannot expect others to buy into the culture you want to create. In this module, we briefly discuss organisational culture in general before focusing on it in the context of Shared Management.