Luke Whatley is a well-known figure in Karratha, being the first and last person people see when they shop at Kmart. He welcomes customers, reminds them of COVID safety procedures and then checks receipts and farewells them on the way out. At times he has to deal with tricky situations and says that it takes a great deal of awareness to be firm but fair, drawing on his extensive fitness regime to keep him focussed and on track.